Production requires Communication
Non-native English speakers on the production line need great communication skills more than ever. Our training gets them there.
Manufacturers invest in smart machines which require teams of employees to communicate clearly, manage settings and keep lines moving. Investing in language training for non-native English speakers on these teams means everyone works better.
Consider these outcomes of ProActive English Workplace Language Training:
- Fewer costly mistakes in production due to misunderstood directions or employee reluctance to ask questions
- Increased willingness to share money-saving ideas for how to improve the production line
- Decreased costs as employees better understand internal training and why it matters
Course content for manufacturing workers can include:
- American English pronunciation and American accent training using site-based vocabulary
- Vocabulary building and fluency when describing production tasks
- Communicating confidently in shift meetings and understanding compliance training
- Participating in meetings with supervisors during performance reviews and team-building activities
- Writing workplace documentation including basic reports and compliance forms
How do we get results:
- We meet with HR and Team Leads to discuss training needs and identify benchmarks for improvement
- We observe the production process and identify where and how communication takes place
- We assess participants to determine starting levels
- We develop curriculum from company documentation, audio recordings and other workplace material
- Training - meeting weekly - includes formal and informal reporting to mark progress
- We welcome managers and leads into training sessions to share perspectives, model American English pronunciation and practice speaking and listening skills.
A hard-working line employee at a food processing plant was preparing frozen foods. He followed recipe printouts, gathering ingredients by rote memory from warehouse locations. One day, using a high-speed computerized mixer, he added pork instead of beef into a product because he could not read labels. This error cost the company $7000 and two days to redo the shipment. Similar errors by other workers cost the company $45K the year before ProActive English was invited to deliver training.
ProActive English worked with managers to incorporate company language and procedures into a 24-hour training curriculum. In addition to improving reading skills, participants received American accent training, basic reading, writing and speaking skills for communicating about the production process. Confidence among participants grew immediately after the training began. Similar errors did not recur and ProActive English was asked to train additional employees over several cycles.
What happens at your facility?
In diverse communities across the United States, new Americans and permanent residents for whom English is a second language are working hard at increasingly sophisticated manufacturing facilities. As their communication skills improve – especially their American English pronunciation, vocabulary and fluency, your company improves. We can help.